PracticeTek
Software Support IT Specialist
San Marcos, CA - Full Time
Our Company:
At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.
PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: Deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.
PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.
Magic Touch is a technology company that provides software solutions tailored exclusively for dental lab manufacturers. The company's software is designed to help manufacturers streamline their operations, manage inventory, track sales, and enhance customer relationships. With a focus on innovation and customer satisfaction, Magic Touch is a trusted partner for dental manufacturers of all sizes. If you are passionate about technology and the dental industry, Seamlessly Efficient may be the right place for you.
The Customer Support Department:
The Customer Support department provides excellent customer service to all customers calling in by ensuring customers’ needs are met and by going above and beyond their expectations. The department is team-oriented, customer-focused environment in a setting where innovation, collaboration, and integrity are rewarded.
The Career Opportunity:
Software Support IT Specialist provides excellent customer service to all clients calling in as well as maintains and improves the technical systems of the company to ensure all have the technology needed to complete their work. They maintain and ensure the company’s important files and information remain safe and intact by ensuring customers’ needs are met and by going above and beyond their expectations. They consistently collaborate with cross-functional teams to design, review, and implement new systems solutions to stay on the cutting edge of all technological aspects as they pertain to the business.
The position is based in San Marcos, CA, and is an onsite position.
Areas of Accountability:
The Software Support IT Specialist has responsibility for the following outcomes:
- Ticket Management: Properly prioritize and maintain consistency across tickets assigned to you along with the department’s overall queue. Adhere to all SOPs on a consistent basis.
- Systems administration: Review diagnostics and assess the functionality and efficiency of systems. Implement security measures. Audit system behavior and monitor firewalls to protect information. Uphold Cybersecurity protocols. Perform updates, installations, and migrations. Maintain disaster recovery systems and perform regular audits to ensure all pieces are in place in case of a disaster.
- Collaboration: Interact with all departments including client's internal IT department when appropriate to gather information, provide feedback regarding workflows, and perform knowledge transfers.
Minimum Education:
IS Certification, AA or Bachelor's Degree
Experience:
Windows: 10 years (Preferred)
CRM software: 5 years (Preferred)
Technical support: 5 years (Preferred)
Microsoft Windows Server: 5 years (Preferred)
At Magic Touch (part of the PracticeTek family of companies) we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $60,750 - $126,100 for this position.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.
